Terms of Service

1. Introduction

Welcome to UnDimGrand English Learning Centre ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website undimgrand.com and our English learning services.

By accessing our website or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use our services.

2. About Our Services

UnDimGrand English Learning Centre provides English language education services including:

• IELTS preparation courses
• Business English training
• Pronunciation and accent training
• Grammar and writing instruction
• Conversation practice sessions
• Private tutoring services

Our services are provided from our location at Flat 22 071 Hayden Grove St., Hannamouth, ACT 5310, Australia.

3. User Eligibility

To use our services, you must:

• Be at least 18 years old, or have parental consent if under 18
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account information

4. Course Enrollment and Payment

4.1 Course Registration

Course enrollment is subject to availability and our approval. We reserve the right to refuse service to anyone for any reason.

4.2 Payment Terms

• All course fees must be paid in full before course commencement unless otherwise agreed
• Payment can be made via credit card, bank transfer, or other approved methods
• All prices are in Australian Dollars (AUD) and include GST where applicable
• Course fees are non-refundable except as specified in our cancellation policy

4.3 Price Changes

We reserve the right to modify course prices at any time. Price changes will not affect courses already paid for.

5. Cancellation and Refund Policy

5.1 Student Cancellation

• More than 14 days before course start: Full refund minus 10% administration fee
• 7-14 days before course start: 50% refund
• Less than 7 days before course start: No refund
• After course commencement: No refund for remaining sessions

5.2 Our Cancellation Rights

We may cancel or postpone courses due to:

• Insufficient enrollment
• Instructor unavailability
• Circumstances beyond our control

In such cases, we will provide a full refund or offer alternative arrangements.

6. Student Responsibilities

As a student, you agree to:

• Attend classes punctually and regularly
• Inform us of any absences in advance
• Participate actively and respectfully in classes
• Complete assigned homework and exercises
• Respect other students and instructors
• Follow all center policies and procedures
• Not record classes without explicit permission

7. Code of Conduct

We maintain a respectful learning environment. The following behaviors are prohibited:

• Harassment, discrimination, or offensive behavior
• Disrupting classes or other students' learning
• Using inappropriate language or content
• Sharing course materials without permission
• Engaging in academic dishonesty

Violation of our code of conduct may result in suspension or termination of services without refund.

8. Intellectual Property

8.1 Our Content

All course materials, website content, and educational resources are our intellectual property or used with permission. You may not:

• Copy, distribute, or sell our materials
• Reproduce content without written permission
• Use our materials for commercial purposes
• Modify or create derivative works

8.2 Student Work

You retain rights to your original work created during courses, but grant us permission to use it for educational and promotional purposes.

9. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Limitation of Liability

To the fullest extent permitted by law:

• We provide services "as is" without warranties
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for our services
• We do not guarantee specific learning outcomes or test results

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• Public health emergencies
• Technical failures or internet outages
• Labor disputes

12. Termination

We may terminate your access to our services immediately if you:

• Violate these Terms
• Fail to pay required fees
• Engage in misconduct
• Provide false information

Upon termination, all rights and obligations cease except those that by nature should survive.

13. Governing Law and Disputes

These Terms are governed by Australian law and the laws of the Australian Capital Territory. Any disputes will be resolved through:

• Good faith negotiation
• Mediation if negotiation fails
• Australian courts if other methods fail

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us:

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.